How it Works

What to expect

What happens when I call 310-Open?

When you call in you can expect to have a trained mental health and addictions professional who will help you to determine where to go to get help for their concerns
The worker who answers the call will assess the client’s needs or concerns over the phone in order to develop a personalized plan and next steps
Some calls will be resolved over the phone, others will be referred to another appropriate agency
Some clients will be asked to come in for a follow-up with a professional
Each caller is unique, and it is the client who determines their own concerns and reason for calling

Feel like you’re in a crisis? Uncertain where to go to get help with your goals and concerns? Our professionals at OpenLine can help.

What do people call about?

There are a number of issues which people call the service

Issues range from:

Family and interpersonal problems
Mental health concerns
Addictions
Social service problems
Concerns with housing
Financial problems and more

For Medical Professionals

Service providers such as family doctors or other mental health professionals who need further direction for client care or information about referrals also use our services and are welcome to call the OpenLine OpenMind team.

Our Counsellors Have Advanced Training

We have a diverse multidisciplinary team of 16 counsellors who have advanced training in mental health including Masters of Counselling Psychology, Nursing, and Masters of Social Work.